IMTF — Transforming AML with Real-Time Fraud Detection

Role: UX UI Consultant, FE Developer

Duration: Aug 2021 – Dec 2023

Tools: Figma, VS Code, Unit & Usability Testing

IMTF - Use Cases

Led UX redesign of a DBS client bank's customer 360, Prospect Management portal AML and KYC Screening with confidence to reduce agent task time and approval errors. Outcome: Approval task time ↓ ~30%; projected throughput gains ~25% in pilot.

Approach

Mapped the full approval journey and ran 6 rapid usability tests.
Prioritized fixes that reduced cognitive load: field consolidation, progressive disclosure, inline validation.
Created a compact summary screen for quick sign-off and produced a clickable prototype for pilot testing.

Solution Highlights

Condensed approval flow with progressive disclosure to hide advanced fields until needed.
Inline validation with clear microcopy and suggested fixes to prevent submission errors.
Compact summary screen enabling supervisors to sign off in one tap.
Handoff package with behavior specs and annotated prototypes for engineering

Challenge

Onboarding, Customer Screening, Adverse Media, Transaction Monitoring, , PEP & Sanctions Screening, Real-Time AML, Crypto-AML, Trade-based Money Laundering, Fraud Prevention, Anti-Bribery and Corruption. Admin, KYC officers faced a complex, error-prone approval flow on tablets: redundant fields, poor inline validation, and unclear error states — leading to long task times and customer call-backs.

Results & Next Steps

IMTF leverages AI-driven intelligence, ML-enhancements, and Robotic Process Automation (RPA) features like alert routing, alert hibernation or auto-closure of alerts and cases to boost operational efficiency and streamline investigations. Onboarding module provides network analytics, visualization, and link analysis for KYC and AML, aiding in understanding customer risk and relationships. Integrated entity resolution helps identify common counterparties. It also integrates robust data analytics dashboards for enhanced reporting. These efforts optimize investigative processes, improve user understanding, and enhance reporting capabilities.